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GPS Trackers

Here you will find basic fault diagnosis for our OzSpy branded GPS trackers

Welcome to the OzSpy knowledge base where you can find solutions to some of your most common issues. At OzSpy we know sometimes you want support when we are not available so we have several areas listed below where you can self serve your own support. Please have a look around as the answer may already be here, otherwise use the green tab and contact support. Please note support operates between 8am and 4pm daily.

If you are looking for guides to help you decide which products are most suitable, please check Guides & FAQs on the top menu.




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  1. OzSpy GPS Tracker not connecting with SIM and not responding When setting up your tracker or any other device that takes a SIM card it is important that your ensure all of the below are done.   Your tracker has data, put the SIM in a phone and go to YouTube and play a video, this will show you that you have data. many times Telco companies have ...
  2. Forgotten or cannot find the GPS tracking live page If you have forgotten the landing page for the OzSpy GPT3G series of trackers you can click on the below link.   http://www.999gps.net/
  3. First use of GPS tracker and initial connection to phone The first thing you will need to do is charge the device for 5 hours using a wall charger.   Do not charge using a USB port on your computer as this will not charge the device correctly.   Then insert the SIM card and start the device as per instructions. You will then need to ...
  4. I changed my password or forgot or lost it Most people change the password on their devices whether they be a spy gadget or a CCTV systems.   This is the correct thing to do to ensure privacy, however you should be aware that in many cases the device will no longer be repairable.   For the spy gadget end you will need to ...
  5. User Manual Quick Guides and Help Articles OzSpy Security Solutions Manuals and Help Documents Please find our bank of current and aged help documents for DVRs, GPS, Hidden Cameras and all other OzSpy products. The files are sorted alphabetically by model number, If you cannot find your model, please use your browsers control+F find ...

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