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OzSpy Branded DVRs and Cameras

Here you will find answers to the basic to backing up, fault finding, etc. with your OzSpy branded DVR

Welcome to the OzSpy knowledge base where you can find solutions to some of your most common issues. At OzSpy we know sometimes you want support when we are not available so we have several areas listed below where you can self serve your own support. Please have a look around as the answer may already be here, otherwise use the green tab and contact support. Please note support operates between 8am and 4pm daily.

If you are looking for guides to help you decide which products are most suitable, please check Guides & FAQs on the top menu.




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  1. I changed my password or forgot or lost it Most people change the password on their devices whether they be a spy gadget or a CCTV systems.   This is the correct thing to do to ensure privacy, however you should be aware that in many cases the device will no longer be repairable.   For the spy gadget end you will need to ...
  2. Setting up email alerts Most DVRs and many spy gadgets have the ability to email you when they see motion.   In most situations people try and use Gmail or Hotmail or other free account, however this is difficult as almost all internet providers block port 25 and the free email providers also have security ...
  3. Video won't play or does not play correctly or video problems in general Many times we hear from people who have issues with the video playback on their computers.   Luckily this is almost always easy to rectify in a few minutes.   Firstly you will need to download the video file to your computer. Playing it whilst the file is still stored on the device ...
  4. Xmeye remote view app fails or has issues The OzSpy branded CNS range DVRs use the Xmeye app, which can be downloaded from your app store.Generally speaking, the app rarely fails, however it is very dependent on your internet speeds at both ends (mobile and CCTV end) and it is also affected by mobile upgrades.    Your ...
  5. User Manual Quick Guides and Help Articles OzSpy Security Solutions Manuals and Help Documents Please find our bank of current and aged help documents for DVRs, GPS, Hidden Cameras and all other OzSpy products. The files are sorted alphabetically by model number, If you cannot find your model, please use your browsers control+F find ...
  6. Watch your cameras from a local PC on your network Virtually all DVRs, XVRs and NVRs can be accessed at your premises via any computer on the network using IE (internet explorer) To do this you must ensure your recorder is on the same network range as you other devices such as PCs.   In this article we will discuss our CNS range, however ...
  7. CNSXXX 4MP Dome Camera night vision stability When installing your 4mp OzSpy CNS range camera, sometimes if there are not enough reflective items (meaning if the IR just points into the darkness or there are no obects withing 5 meters or so) to bounce the light back, you may see an image that seems unstable at night.   This is normal ...
  8. CNSXXX Dome Camera night vision fogginess When installing dome cameras (eyeball style), sometimes you will see the image totally white, covered with a white haze, or foggy in appearance when the night vision turns on.   This is caused by IR bounce back into the sensor and can be easily rectified by aiming the camera slightly down ...
  9. CNSXXX Playback Backup and Motion Detection Support Videos Setting up your OzSpy CNS DVR for remote view using the xmeye app      Playback and backing up footage to USB and setting up motion detection

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