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Spy Gadgets

In this area you can fault find basic issues that you may have with the spy range.

Welcome to the OzSpy knowledge base where you can find solutions to some of your most common issues. At OzSpy we know sometimes you want support when we are not available so we have several areas listed below where you can self serve your own support. Please have a look around as the answer may already be here, otherwise use the green tab and contact support. Please note support operates between 8am and 4pm daily.

If you are looking for guides to help you decide which products are most suitable, please check Guides & FAQs on the top menu.




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  1. Format Your SD Card to fix reliability issues Sometimes your device may stop recording or seem unstable.   Many times this is due to the units battery going flat half way through recording and leaving a corrupted file on the card.   Sometimes it is because your SD card was not formatted from the factory.   To resolve ...
  2. Battery not charging or holding a charge All OzSpy products that are rechargeable come semi charged from the factory. It is important that you charge the device for 5 hours before your first use using a wall adapter like your phone charger. If you use a PC to charge the unit will not get the correct initial charge and will be ...
  3. USB won't recognise device Sometimes you will plug in your device to get the evidence and your computer will no longer recognise the device. This is a common issue that happens will all USB ports and devices from time to time. To resolve this you must follow some steps. Below is a great article to assist you. ...
  4. Key Fob key ring hidden camera freezes with lights on Occasionally your HD key ring camera will freeze, this can be caused by a number of issues like corrupt files or incorrect charging. Once this happens you need to follow this procedure to fix your camera. hold down lock and unlock buttons for over 5 seconds. Unit will vibrate and turn off. ...
  5. I changed my password or forgot or lost it Most people change the password on their devices whether they be a spy gadget or a CCTV systems.   This is the correct thing to do to ensure privacy, however you should be aware that in many cases the device will no longer be repairable.   For the spy gadget end you will need to ...
  6. Setting up email alerts Most DVRs and many spy gadgets have the ability to email you when they see motion.   In most situations people try and use Gmail or Hotmail or other free account, however this is difficult as almost all internet providers block port 25 and the free email providers also have security ...
  7. Video won't play or does not play correctly or video problems in general Many times we hear from people who have issues with the video playback on their computers.   Luckily this is almost always easy to rectify in a few minutes.   Firstly you will need to download the video file to your computer. Playing it whilst the file is still stored on the device ...
  8. Desk clock software and connecting to PC computer Sometimes you will want to connect your desk clock WiFi camera and watch from a PC rather than the app.   To do this you will need to follow these steps .   The software is built into these units so all you need to do is come in from your network IP address.   Firstly ensure ...
  9. User Manual Quick Guides and Help Articles OzSpy Security Solutions Manuals and Help Documents Please find our bank of current and aged help documents for DVRs, GPS, Hidden Cameras and all other OzSpy products. The files are sorted alphabetically by model number, If you cannot find your model, please use your browsers control+F find ...

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