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Welcome to OzSpy Security Solutions!

Terms & Conditions

Satisfaction Guarantee :

OzSpy will gladly exchange or offer a shop credit for any item you are not 100% satisfied with providing item is in 'as new' condition, packaging is 'as new' and goods were purchased 14 days or less prior to our shop receiving the item for exchange. Goods must also be accompanied by a copy of the OzSpy purchase invoice.

 

Price Matching:

OzSpy Surveillance Equipment will beat our competitors pricing for items purchased locally under normal retail conditions. This system works by us matching any competitors price on any product we sell and then further reducing the price by 10% of the difference. To take advantage of this, we will require the competitors price in writing (brochure, web site, quote, etc.) and that the item is the same or extremely similar make and model as our stock. This offer cannot be backdated so you have to show the competitors price prior to purchase. Although we will also endeavour to price match with wholesale, this will be a case by case decision of the franchise owner. This does not apply to items "ON SALE", available on auction sites or discount outlets.

 

Refund Policy

PLEASE CHOOSE CAREFULLY. We do not normally give refunds just because you change your mind however we almost always offer a full credit under our 100% satisfaction guarantee.

OzSpy may offer a full credit less shipping for a return OR a refund less shipping. Faulty products out of warranty may be repaired if possible for a fee that will be agreed before the repairs take place. 

PROOF OF PURCHASE IS REQUIRED AND GOODS AND PACKAGING SHOULD BE IN ORIGINAL CONDITION.

    

Customer Service/Shipping:

OzSpy normally ships 95% of products within 2 business days, orders that required manufacture or modification of an item will require 2-14 days. We will maintain a high level of effort to ship your purchase to you ASAP, but is not responsible for late arrival of orders due to shipping delays. If you chose an item that is not in stock or will be delayed for other reasons we will notify you within 4 business days.

If your parcel is returned to us we will attempt to contact you within in seven (7) working days of the parcel being returned.

Australia Post and Australian Air Express  (AAE) delivers orders during business hours Monday to Friday (excluding public holidays). As we utilise tracking on all parcels to ensure that your order is delivered and received we require you or a responsible person to be present to sign for the order. If Australia Post or AAE is unable to deliver your order because no one is home, they'll leave a calling card in your letterbox which will detail how you can collect your parcel. Australia Post generally will hold onto your order at a local post office for 1 to 2 weeks.  AAE if unable to deliver will deposit tour parcel at the nearest post office for collection.

Note.  If you have selected Authority to leave without signature we take no responsibility if the delivery goes missing.  However if you inform us of such an occurrence,  we will make inquires on your behalf with the carrier and forward to you any information the carrier may provide and that will be the extent of our liability in the matter.

If a parcel is returned to us as UNDERLIVERABLE or NOT COLLECTED, we will attempt to make contact with you to re-arrange delivery. An administration fee of $25 will apply if we cannot contact you to rearrange delivery within 7 days. For your order to be redelivered you will be required to pay the actual cost of postage. The cost of postage will be calculated through the Australia Post website, and you will be advised as to that cost.  If agreed,  that cost must be prepaid before the parcel is dispatched to you.  Payment is effected by visiting our website and following the instructions we will provide.

Please ensure the delivery address you complete at checkout is accurate as that information is automatically transferred to Australia Post's eParcel and AAE label system. Any errors which result in a product/order being returned will result in the above UNDELIVERABLE fees.If you cannot be contacted, we will hold the parcel for one month from the time we received the item back.  At the end of that time, a store credit will be issued in your name to the value of the original item less the administration fee of $25.  That credit will remain current for a period of three months from the time the parcel was received back.  You may use that credit to make another purchase.  At the end of one month the original item returned will be disposed of as we see fit.


International Orders

OzSpy does not accept online orders outside Australia or New Zealand. If you are outside these areas please contact operations@ozspy.com.au for special arrangements.



Insurance:

If you want insurance, please select insurance, it is your responsibility to select insurance prior to goods checkout.




Security:

OzSpy Surveillance Equipment accepts payments over 128 bit SSL encryption.


Warranty:

    OzSpy Surveillance Equipment warranty periods

              o Batteries - no warranty
              o Power supplies - 3 months
              o All other items - 1 year (unless specified otherwise)

To return an item under warranty, please return to place of purchase (the shop you purchased it from, if online purchase, please see invoice for return address) with current invoice.

Please note that items showing signs of damage may not be replaced and any item without a current OzSpy Surveillance Equipment invoice will not be accepted. Item must be returned in the same condition as supplied and must include all power supplies, paperwork and other accessories as originally provided.

 

Extended Warranty:

OzSpy Surveillance Equipment extended warranty is available to certain online purchases at a rate of 9.8%. Extended warranties do not cover batteries, rechargeable batteries or hard drives.


All extended warranty items will receive a full year extended warranty (Standard warranty period + extended 1 yr). To claim under extended warranty you need to have the original copy of your receipt with the extended warranty payment clearly visible. All normal warranty requirements apply to extended warranty claims. If the item is discontinued then OzSpy Surveillance Equipment reserves the right to replace with an equivalent or refund warranty fee or pro-rata amount.

Special Notes:

Most people would be unfamiliar with the majority of our products and their correct use, so please ensure you understand how each of your purchases work and be certain that each purchase suits the application you have for it. Returning items because you had expectations above the product capabilities is not reason enough to return the product.

Prices of some online items may differ from those in-store.

Prices are subject to change without notification.

These policies do not exclude the operation of the Trade Practices Act or the Fair Trading Act.

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