Terms and Conditions

Satisfaction Guarantee :

OzSpy Surveillance Equipment will gladly exchange or offer a shop credit for any item you are not 100% satisfied with providing item is in 'as new' condition, packaging is 'as new' and goods were purchased 14 days or less prior to our shop receiving the item for exchange. Goods must also be accompanied by a copy of the OzSpy purchase invoice.

Price Matching:

OzSpy Surveillance Equipment will beat our competitors pricing for items purchased locally under normal retail conditions. This system works by us matching any competitors price on any product we sell and then further reducing the price by 10% of the difference. To take advantage of this, we will require the competitors price in writing (brochure, web site, quote, etc.) and that the item is the same or extremely similar make and model as our stock. This offer cannot be backdated so you have to show the competitors price prior to purchase. Although we will also endeavour to price match with wholesale, this will be a case by case decision of the franchise owner. This does not apply to items "ON SALE", available on auction sites or discount outlets.


 

Refund Policy

PLEASE CHOOSE CAREFULLY. We do not normally give refunds just because you change your mind.

At its absolute discretion, OzSpy may offer a full credit less shipping for a return OR a refund less 30% re-stocking fee less shipping. Faulty products out of warranty may be repaired if possible for a fee that will be agreed before the repairs take place. 

PROOF OF PURCHASE IS REQUIRED AND GOODS AND PACKAGING SHOULD BE IN ORIGINAL CONDITION.

    

Customer Service/Shipping:

OzSpy Surveillance Equipment will ship your order by your preferred choice at your cost, goods in stock will usually be shipped within 24-48 hours, orders that required manufacture or modification of an item will require 2-14 days. We will maintain a high level of effort to ship your purchase to you ASAP, but cannot and will not be held responsible for late arrival of orders due to shipping delays. If you chose an item that is not in stock or will be delayed for other reasons we will notify you within 4 business days.



Insurance:

If you want insurance, please select insurance, it is your responsibility to select insurance prior to goods checkout.




Security:

OzSpy Surveillance Equipment accepts payments over 128 bit SSL encryption.


Warranty:

    OzSpy Surveillance Equipment warranty periods

              o Batteries - no warranty
              o Power supplies - 3 months
              o All other items - 1 year (unless specified otherwise)

To return an item under warranty, please return to place of purchase (the shop you purchased it from, if online purchase, please see invoice for return address) with current invoice.

Please note that items showing signs of damage may not be replaced and any item without a current OzSpy Surveillance Equipment invoice will not be accepted. Item must be returned in the same condition as supplied and must include all power supplies, paperwork and other accessories as originally provided.

 

Extended Warranty:

OzSpy Surveillance Equipment extended warranty is available to certain online purchases at a rate of 9.8%.


All extended warranty items will receive a full year extended warranty (Standard warranty period + extended 1 yr).To claim under extended warranty you need to have the original copy of your receipt with the extended warranty payment clearly visible. All normal warranty requirements apply to extended warranty claims. If the item is discontinued then OzSpy Surveillance Equipment reserves the right to replace with an equivalent or refund warranty fee or pro-rata amount.

Special Notes:

Most people would be unfamiliar with the majority of our products and their correct use, so please ensure you understand how each of your purchases work and be certain that each purchase suits the application you have for it. Returning items because you had expectations above the product capabilities is not reason enough to return the product.

Prices of some online items may differ from those in-store.

Prices are subject to change without notification.

These policies do not exclude the operation of the Trade Practices Act or the Fair Trading Act.