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OzSpy Surveillance Equipment trading policies

Satisfaction Guarantee :

OzSpy Surveillance Equipment will gladly exchange or offer a shop credit for any item you are not 100% satisfied with providing item is in 'as new' condition, packaging is 'as new' and goods were purchased 14 days or less prior to our shop receiving the item for exchange. Goods must also be accompanied by a copy of the OzSpy purchase invoice.

Price Matching:

OzSpy Surveillance Equipment will beat our competitors pricing for items purchased locally under normal retail conditions. This system works by us matching any competitors price on any product we sell and then further reducing the price by 10% of the difference. To take advantage of this, we will require the competitors price in writing (brochure, web site, quote, etc.) and that the item is the same or extremely similar make and model as our stock. This offer cannot be backdated so you have to show the competitors price prior to purchase. Although we will also endeavour to price match with wholesale, this will be a case by case decision of the franchise owner. This does not apply to items "ON SALE".

OzSpy Surveillance Equipment head office has recently upgraded all office lighting to LED or CFL and is rolling out energy efficient practices and technology through all our shops. These practices will include offsetting vehicles, recycling and using "clean supply chains". At OzSpy we care about our environment and will do all we can to ensure we are part of the solution.

 

Trade / Wholesale

If you use or re-sell security equipment you may be entitled to apply for a discount, please read below for more details.

Trade Easy online application Fast approval (1hr during BH) 10% discount Criteria Uses equipment for work Uses equipment for education Acceptable areas Law enforcement Emergency services Investigations Security officers Educational facilities

Wholesale Easy online application 48 hr approval Reseller discount Criteria Registered business Re-sells products Acceptable areas Security businesses CCTV installers Electronics re-sellers Computer re-sellers Electrical re-sellers

 

Refund Policy

PLEASE CHOOSE CAREFULLY. We do not normally give refunds just because you change your mind. In situations where we will accept refunds for these reasons there will be a restocking fee of up to AU$25 or 15%, whichever is greater.

However a store credit or exchange is usually available with full credit less shipping.

PROOF OF PURCHASE IS REQUIRED AND GOODS AND PACKAGING SHOULD BE IN ORIGINAL CONDITION.

 

Customer Service/Shipping:

OzSpy Surveillance Equipment will ship your order by your preferred choice at your cost, goods in stock will usually be shipped within 24-48 hours, orders that required manufacture or modification of an item will require 2-14 days. We will maintain a high level of effort to ship your purchase to you ASAP, but cannot and will not be held responsible for late arrival of orders due to shipping delays. If you chose an item that is not in stock or will be delayed for other reasons we will notify you within 4 business days.

Insurance:

If you want insurance, please let us know so we can request insurance on your behalf. International and local shipping insurance is at your cost and at your request only. Insurance is calculated at 2%.

Privacy:

OzSpy Surveillance Equipment may collect information about you during the process of sales and marketing. This information may be used later for the purpose of further marketing and promotion. OzSpy Surveillance Equipment does not sell or distribute your information to any other party not directly associated with OzSpy Surveillance Equipment.

Security:

OzSpy Surveillance Equipment accepts payments over 128 bit SSL encryption.

Warranty:

OzSpy Surveillance Equipment warranty periods

• Batteries - no warranty
• Power supplies - 3 months
• All other items - 1 year (unless specified otherwise)

To return an item under warranty, please return to place of purchase with current invoice.

Please note that items showing signs of damage may not be replaced and any item without a current OzSpy Surveillance Equipment invoice will not be accepted.

 

Extended Warranty:

Bench work :

Off the street work Bench work
$25 per 15 minutes

Government approval:

We sell all our products legally in Australia/NZ(except goods marked Export only), some may not be approved for use in certain situations, you should seek legal advice in your local area for the specific product required.

Credit card charges.

OzSpy Surveillance Equipment Normally does not charge credit card fee, however this is a store by store decision.

OzSpy Surveillance Equipment does not accept online orders from or ship to Nigeria.