OzSpy Security Solutions trading policies

Satisfaction Guarantee :

OzSpy Security Solutions will gladly exchange or offer a shop credit for any item you are not 100% satisfied with providing item is in 'as new' condition, packaging is 'as new' and goods were purchased 14 days or less prior to our shop receiving the item for exchange. Goods must also be accompanied by a copy of the OzSpy purchase invoice.

Price Matching:

OzSpy Security Solutions will beat our competitors pricing for items purchased locally under normal retail conditions. This system works by us matching any competitors price on any product we sell and then further reducing the price by 10% of the difference. To take advantage of this, we will require the competitors price in writing (brochure, web site, quote, etc.) and that the item is the same or extremely similar make and model as our stock. This offer cannot be backdated so you have to show the competitors price prior to purchase. Although we will also endeavour to price match with wholesale, this will be a case by case decision of the franchise owner. This does not apply to items "ON SALE".

 

Membership Program

OzSpy Security Solutions now offers a nationwide membership program so you the customer can enjoy the benefits of being a OzSpy Security Solutions member at any of our shops in Australia and NZ, just by showing your membership card. Not to mention the special offers only available to members which will be sent out via email.

You get...

• 5% discount on all purchases
• Priority treatment with online orders
• Plastic membership card valid across Australia and NZ
• Special offers only available to members

How do you get The benefits?

• Simply apply online (you then get the benefits immediately)

How do you get a card?

• Firstly apply online
• Spend $200
• Then email your invoice number and place of purchase details to or fax your invoice(s) to 07 3382 7498

Apply for membership here

 

Trade and Wholesale

To become a Trade member you must be a registered business or licensed operator in the following fields:

• Investigation
• law enforcement
• security
• alarms
• CCTV
• electronics
• Computer
• electrical
• or you feel you have reason to be eligible.

To become a wholesale member you must be a re-seller of security related equipment

Trade and wholesale customers also get a membership card once they spend over $200. This card is also recognised across Australia and NZ

How do you get a card?

• Firstly apply online
• Spend $200
• Then email your invoice number and place of purchase details to or fax your invoice(s) to 07 3382 7498

Apply for Trade and Wholesale here

 

Refund Policy

PLEASE CHOOSE CAREFULLY. We do not normally give refunds just because you change your mind. In situations where we will accept refunds for these reasons there will be a restocking fee of AU$25 or 10%, whichever is greater.

However a store credit or exchange is usually available with full credit less shipping.

PROOF OF PURCHASE IS REQUIRED AND GOODS AND PACKAGING SHOULD BE IN ORIGINAL CONDITION.

 

Customer Service/Shipping:

OzSpy Security Solutions will ship your order by your preferred choice at your cost, goods in stock will usually be shipped within 24-48 hours, orders that required manufacture or modification of an item will require 2-14 days. We will maintain a high level of effort to ship your purchase to you ASAP, but cannot and will not be held responsible for late arrival of orders due to shipping delays. If you chose an item that is not in stock or will be delayed for other reasons we will notify you within 4 business days.

Insurance:

If you want insurance, please let us know so we can request insurance on your behalf. International and local shipping insurance is at your cost and at your request only. Insurance is calculated at 2%.

Privacy:

OzSpy Security Solutions may collect information about you during the process of sales and marketing. This information may be used later for the purpose of further marketing and promotion. OzSpy Security Solutions does not sell or distribute your information to any other party not directly associated with OzSpy Security Solutions.

Security:

OzSpy Security Solutions accepts payments over 128 bit SSL encryption.

Warranty:

OzSpy Security Solutions warranty periods

• Batteries - no warranty
• Power supplies - 3 months
• All other items - 1 year (unless specified otherwise)

To return an item under warranty, please return to place of purchase with current invoice.

Please note that items showing signs of damage may not be replaced and any item without a current OzSpy Security Solutions invoice will not be accepted.

Extended Warranty:

OzSpy Security Solutions extended warranty is available to all online purchases at a rate of 9.8%.

Exclusions (the following items are not covered by extended warranty)

• Batteries
• Hard drives

The following items have limited warranty

• Power supplies - extended to 6 months

All other items will receive a full year extended warranty.

To claim under extended warranty you need to have the original copy of your receipt with the extended warranty payment clearly visible. All normal warranty requirements apply to extended warranty claims.

Bench work :

Off the street work Bench work
$25 per 15 minutes

Government approval:

We sell all our products legally in Australia/NZ(except goods marked Export only), some may not be approved for use in certain situations, you should seek legal advice in your local area for the specific product required.

Credit card charges.

OzSpy Security Solutions Normally does not charge credit card fee, however this is a store by store decision.

OzSpy Security Solutions does not accept online orders from or ship to Nigeria.